Refund and Return Policy
At Oplexia, we want you to love your beauty and hair care purchases! If you are not completely satisfied with your order, we are here to help.
Because we specialize in personal hygiene and beauty tools (like heatless curlers and scalp massagers), we maintain strict health and safety standards to protect all of our customers.
1. 30-Day Return Window
You have 30 days from the date your tracking link marks the package as delivered to request a return or a refund. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Return Eligibility & Hygiene Standards
To be eligible for a return, your item must meet the following criteria:
- The product must be unused, unwashed, and in the exact same condition that you received it.
- It must be kept inside its original luxury packaging.
- Due to strict sanitary and public health regulations, we cannot accept returns on hair tools that have been opened, worn, or used on human hair.
3. Damaged, Defective, or Wrong Items
If your product arrives damaged during transit, or if you receive the wrong item, we will fix it immediately at no cost to you!
- Please email us at support@oplexia.com within 48 hours of delivery.
- Include your order number and clear photos/videos showing the damage or defect.
- Once verified, we will ship a brand-new replacement to you immediately for free.
4. How to Start a Return
To initiate a standard return for an unopened item, please email us at support@oplexia.com with your order details.
- Please note: Customers are responsible for paying their own return shipping costs to our designated fulfillment center. Shipping costs are non-refundable.
- Do not send your purchase back to the manufacturer address printed on the package. We will provide you with the correct return warehouse address via email.
5. Refund Processing Times
Once your return is received and inspected by our warehouse team, we will send you an email notification. If approved, your refund will be processed immediately. The funds will automatically be applied back to your original credit card or payment method within 5 to 10 business days, depending on your bank’s processing times.